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J.D. Power an American-based company and is known worldwide as a global leader in consumer intelligence and data analytics. J.D. Power helps its clients by providing them clear insights, advisory services, and data analytics giving them satisfaction and profit. J.D. Power was established in 1968 and they have offices serving major countries which includes the likes of North America, Asia Pacific, and Europe. The J.D. Power Dependability Study is an annual study conducted by J.D. Power and it focuses on problems experienced by the original owners of their vehicles that are 3 – years older from the current date. The findings from J.D. Power’s Dependability Study is used to a large extent by manufacturers worldwide to improve their vehicles in the upcoming years. The findings give them better insight into the reliability and design of the car over a long period of time and thus helps to build better cars next time.
The J.D. Power Dependability Study is based on eight vehicle system categories and those are the categories used to evaluate the problem symptoms found on a car in J.D. Power’s 2020 Dependability Study. These categories include the exteriors, features/controls/displays, seats, interior, driving experience, audio/communication/entertainment/navigation, HVAC, and the engine/transmission. A problem in these above eight categories can be something small and harmless like a freezing infotainment system or something dangerous like a gear shift problem.
The J.D. Power Dependability Study is now in its 31st year and the problems found in the eight categories are measured using the number of problems per 100 vehicles (PP100) found by the original owners on their 3 – year old cars over the past 12 months. Lower scores in the J.D. Power Dependability Study mean higher quality overall whereas higher scores mean that the car needs to be improved by the manufacturer. The 2020 J.D. Power Dependability Study is based on 36,555 responses from the original owners of their 3 – year old cars which is, in this case, the cars from 2017. The study started in July and went all through until November 2019.
The Chevrolet Equinox received the best compact SUV award in the J.D. Power’s 2020 Vehicle Dependability Study. Chevrolet Equinox owners reported the least amount of problems with their cars according to the J.D. Power Dependability Study. This places the Chevrolet Equinox in a higher position than its premium sibling, the GMC Terrain. It is crucial to note that both the Chevrolet Equinox and the GMC Terrain share the same platform from General Motors and both of them have the exact same powertrain and transmission combinations. The combinations include a turbocharged 1.5-liter LYX inline four-cylinder mated to a six-speed automatic gearbox and a turbocharged 2.0-liter LTG inline four-cylinder mated to a nine-speed automatic transmission. The GMC Terrain is a luxury product and thus has some additional equipment resulting which could have caused many reports from its owners than that of the Chevrolet Equinox users.
The other General Motors cars to receive awards in the 2020 J.D. Power Dependability Study includes the Buick Encore and Buick Regal, Chevrolet Silverado HD and Chevrolet Tahoe. J.D. Power’s 2020 Vehicle Dependability Study found that Crossovers and SUVs still have slightly more problems than cars, but the gap is narrowing. It also found that on an average, owners of crossovers/SUVs experience 134 PP100, compared with 127 PP100 by car owners. With many Crossovers and SUVs getting awards this year around, the manufacturers of those will look to push more and more to make them better in every aspect.
Karan Harit has been writing quality content for a variety of online sources over a span of more than 3 years. His background in Mechanical Engineering makes him a specialist in many fields of science, but automobiles are his primary preference. Karan has an excellent knowledge base of tuners and exotics alike. He has also worked on various projects that involve modifying and designing cars, from Honda Civics to VW Golfs.