Chevrolet Thailand to Continue Support for Their Customers

GM Thailand

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Just as General Motors announced their exit from New Zealand and Australia with the demise of the Holden brand, GM also made it known that they would no longer continue selling their products in Thailand as well. This move of General Motors has essentially confirmed that GM has now forcefully pulled out of all right-hand drive markets and would no longer be serving these countries directly. General Motors explained the move by stating low plant utilization at their Rayong Manufacturing facility and poor sales forecast volumes, which essentially rendered reprioritization of their investments quite necessary. The aftermath of General Motors pulling out of Thailand also results in the laying off of almost all of the Thai GM workforce, which includes all 1500 workers at the Rayong Manufacturing facility.

GM Thailand Main Plant
GM Thailand Main Plant

The fact that GM would no longer maintain sales operations in Thailand resulted in an air of nervousness and betrayal engulf the present customers of General Motors as they feared that the brand is mostly packing up its bags and leaving. To the relief of the current owners, the company has clearly stated that they would maintain a small and robust system in Thailand itself that will continue to provide aftersales support to all the existing owners in the region. General Motors plans on honoring all of their commitments to their customers and are not planning on deserting or running away from their promises.

A statement issued by the president of GM Southeast Asia, Hector Villarreal, stated that Chevrolet Thailand would “be committed to looking after our valued customers, even after it has ceased manufacturing and sales in the country.” “Although we will cease new vehicle sales by the end of this year, Chevrolet owners can rest assured that we will continue to honor all vehicle warranties and provide aftersales support through a dedicated aftersales network in Thailand.” He further added that and Aftersales and Customer support team is going to be retained to ensure the availability of a proper service, repair, and warranty-related support network.

GM Plant CHevy Trailblazer
Chevy Trailblazer at the GM Plant Thailand

To further entrust confidence in the company, General Director of GM Thailand and Export Aftersales, Vanchana Unakal stated that the General Motors Thailand has a significant stockpile of parts that are being stored in warehouse facilities with ample capacity that will cater to all Chevrolet models that have been on Thailand roads. It was also brought to consumer notice that Chevrolet Aftersales and Customer Services will continue to honor their commitments in the form of the 100,000 km/3 year bumper to bumper warranties and provide service work from certified technicians alongside its 24-hour roadside assistance service. General Motors have also released many specific details in the form of timings of their Customer Assistance Centers and exact ways for consumers to enjoy a hassle-free experience which does lead us to believe that General Motors do in fact plan on providing a robust system for their clientele even after their exit from Thailand.

As of right now, customers could avail of some pretty great deals on existing Chevrolet products as they would be heavily discounted to clear the remaining stock of cars. Is it advisable to go and buy a Chevy vehicle in Thailand as of right now, though?

Well, if you know what you are getting into, then, by all means, go for it, otherwise don’t touch them with a 10-foot long pole!

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